Events: How to get a refund if you had tickets to Beyond the Woods Festival

Events: How to get a refund if you had tickets to Beyond the Woods Festival

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After adverse weather forecasts led to the cancellation of newly branded Beyond the Woods Festival, organisers have issued a statement for ticket holders about refunds.

Festival organisers had been expecting around 1,500 to the family-run music weekend held at Stourton Estates in Baumber, which was going to be headlined by DJ Scott Mills.

The festival was originally called JoeFest but was rebranded for 2019.

Organisers described their ‘heartbreak’ after the event had to be cancelled just a day before festival-goers were due to arrive because of safety concerns around the weather.

Now, as promised, they have addressed the question of refunds for ticket holders. A statement on the festival’s website reads: “As promised, we would like to provide a full refund (face value of ticket + booking fee) to anyone who purchased their ticket through an official Beyond The Woods supplier – either Gigantic or Eventbrite.

“Once your refund has been processed, your money will be returned to the purchase method you originally used to buy your tickets (eg your bank account) automatically, so you don’t need to do anything.

“We expect this process to begin within 28 days. Refunds will take a maximum of 10 days to appear in your account once they have been processed.”

The family-run music festival is held at Stourton Estates in Baumber

The statement continues: “If you originally made your purchase through Gigantic (any orders made after 14th February), we’d be grateful if you could direct any queries to customerservices@gigantic.com

“Eventbrite customers with questions should contact us via the festival’s website

“Unfortunately we will not be able to refund tickets which were not purchased directly from the festival. If you are in this position, we’d suggest that you contact the person/supplier you bought your tickets from.

“Thanks again for your patience. We really appreciate it.”

Speaking to Lincolnshire Live, a spokesperson for the festival confirmed: “The top line is that all refunds will be processed automatically within 28 days. There’s no need for our ticket-holders to do anything in order to get their money back.”

If you want to stay up to date with events, food, nightlife, days out and entertainment news from across Lincolnshire, there’s a number of ways you can do it: 

Follow our Lincolnshire Live What’s on page on facebook – go and give us a like by clicking here.

We’ve got a dedicated What’s On channel on our website – which you can visit by clicking here.

There are also dedicated pages which collate our articles on Food and Drink, Family and Kids, Music and Nightlife, and Shopping.

And if you’re looking specifically for family oriented events, or want to share news on a family event you have organised, why not join our Lincolnshire with Kids group on facebook?



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