News: ‘I’m on the bus journey from hell… get me out of here and into a taxi!’

News: ‘I’m on the bus journey from hell… get me out of here and into a taxi!’

Another Lincolnshire Highlights news story…

A coach driver that reduced veterinary students ‘to tears’ in what was branded the ‘journey from hell’ has been sacked.

The driver, from coach firm Sparrow Travel, allegedly used his phone at the wheel for large parts of a seven-hour nightmare trip transporting training vets from Bristol University.

The company said they “very much apologise” to the students.

Francesca Corbett said dozens of her fellow fifth-year students at the top Russell Group university were terrified as the driver veered between lanes and narrowly avoided crashes on the M4 in June.

She said some students felt so unnerved by the experience that they abandoned the coach at Reading Services and paid nearly £200 for a 100-mile taxi home.

‘Using his phone for directions’

The undergraduates pictured the driver allegedly using his phone for directions while he took them to Gatwick Airport from Somerset.

But when the 52-seater coach turned up at Gatwick to take the students home with the same driver, the ‘journey from hell’ began. 

Francesca also claimed that the “useless” driver drove down the M4 with the door partly open, which the company denies.

Following the ordeal the driver has now been sacked, although Sparrow Travel says that a driver’s conduct is the individual’s responsibility, not theirs.

Pixelated image of the driver using his phone, which Sparrow Travel confirmed has prompted his sacking
(Image: Francesca Corbett/Somerset Live)

A spokesman told Somerset Live: “The driver in question was a new driver which we took on as a self-employed driver with good work references from previous companies.

“He drove on both journeys and on the way there we had no contact from customers to say there were any issues.

“On the return journey, they state the vehicle door was open which is impossible as it has a safety device to not allow it to be driven.

“When the driver takes the vehicle out on the road we cannot control what he is doing and using a mobile phone is against the law. We cannot control this, we can only act on it after the event and we did act on this as we sacked the driver.

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“But how can we be publicly blamed when all drivers are responsible for their own actions as we cannot watch and control them when they go out on the road?”

Sparrow Travel added that following the incident they will now make changes to their hiring policy and hold spot checks on drivers.



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